By Katie Wilson

Luxury hotel group Pan Pacific have hotels around the world, but there is only one in Europe, and that is in London, almost opposite Liverpool Street Station.

This five-star establishment still feels new, having opened its doors in 2021. It’s the perfect place to pop in for a drink or afternoon tea if you’re in the area. But if you’re staying over, some rooms have views of the Gherkin and include access to their wellness floor and heated infinity pool overlooking the city.

Here’s what happened when The Boutique Handbook team checked in for the night…

Pan Pacific London Hotel Review


Pan Pacific London Devonshire Suite
Credit: Pan Pacific London/Jack Hardy

As you would expect from a five-star hotel, there are staff on hand at Pan Pacific London from the moment you walk through the revolving doors. In fact we had two porters help carry our luggage up to our room on the 16th floor, which we were thrilled to discover had a direct view of the Gherkin building.


There are 237 guest rooms and suites at Pan Pacific London, but aside from the views, it almost doesn’t matter which one you book as all have the same signature look. Luxurious with calming neutral colours, all have super comfy king-sized beds made for sinking into and floor-to-ceiling windows.

Bathrooms are marble with dreamy rainfall showers, underfloor heating and Diptyque toiletries. Handy in-room extras include a well stocked mini bar with snacks, Nespresso machine, Chinese tea set, Dyson hairdryer and we even found an ‘intimacy kit’ listed on our room menu, though ours appeared to have gone missing so we’ll never know what was in it!

Pan Pacific Suite bathroom London
Credit: Pan Pacific London

Comfy slippers and bathrobes are provided. If you get attached to yours, there is the option to buy it to take home. Executive Rooms, like the one we stayed in, are slightly larger and come with sofas, baths and city views.

The best, and most expensive, rooms in the house are unsurprisingly the suites, which you’ll find on the 19th floor, penthouse level. The Pan Pacific Suite has two bedrooms, a living room and dining area, luxury bathroom and enjoys panoramic views across the London skyline. But it will set you back £3,500 a night.


Straits Kitchen at Pan Pacific London
Credit: Pan Pacific London

Pan Pacific London’s signature restaurant is Straits Kitchen, serving Singaporean-style dishes from its all-day menu. This is also where their unique London afternoon tea is served daily from 12pm to 4pm. A twist on the classic offering, expect South Asian-inspired buns and exclusively made teas you can buy as gifts or to take home.

If you’re visiting for dinner, we’d recommend starting with the Straits Kitchen Platter, which is the perfect way to sample most of the starters on the à la carte menu. For a reasonable £38, you get two of each; Aromatic Duck Rolls, Asam Taramind Crispy Black Cod, Native Lobster Cups, Black Truffle Morel Cups and my personal favourite I-could- eat-you-again, Pan Seared Scallops.

There are many delights to choose from when it comes to mains, including meat, fish, veggie and vegan options, but we opted for the signature Crab (£38), served brown or softshell with Chinese-style steamed buns and a choice of sauce (go for the chilli). We chose to share this with the Hainanese Chicken Rice (£30), a spectacle in itself as it comes served with a Chinese tea pot filled with the most flavoursome broth you pour into a bowl and dip the chicken in, along with a selection of dipping sauces.

Desserts are equally as exciting here and not your run-of-the-mill selection. The Sichuan Pepper Mousse was a favourite (£12). Finish off your meal with a nightcap in the Ginger Lily cocktail bar.


Pan Pacific London swimming pool
Credit: Pan Pacific London

A unique feature about Pan Pacific London is its self-titled ‘wellness floor’. Found on the fourth floor, this SENSORY Wellness experience is open to all guests staying at the hotel. Facilities include an impressive 18.5 metre infinity heated swimming pool, which we had all to ourselves on a Sunday evening. It looks even more inviting lit up at night with the views of Bishopsgate Plaza opposite.

There is also a fitness studio for classes such as yoga, Reformer Pilates, a state-of-the-art gym said to be the most technologically advanced hotel gym in London, plus saunas and steam rooms in the male and female changing rooms. It would have nice to have a communal sauna and steam room when visiting the hotel with a friend or partner of the opposite sex, as it meant we had to use the spaces individually. Non-guests can book treatments at the hotel.


Pan Pacific sauna
Credit: Pan Pacific London/Jack Hardy

The cutting edge gym at Pan Pacific London claims to be the only hotel in the UK to have a TechnoBody D-Wall. Guests or members work out with the interactive video wall. But unlike traditional workouts, each session focuses on real-time biofeedback and long-term joint health to offer mindful exercises specific to you. Personal training sessions are also available.

Their biggest wellness offering is their Body MOT service, previously only available to professional athletes, which is a deep dive into your physical and internal wellbeing. Priced at £350pp, my partner tried it out and had his heart, lung, muscular and neuromuscular function measured in a series of exercise tests taken with 3D cameras and sensors that took around an hour. Depending on your fitness levels it can take longer. He also had food allergy testing by an in-house nutritionist as part of the package and was surprised to discover he is sensitive to dairy, especially milk, and legumes. The report you get afterwards is very comprehensive, totalling around 70 pages, and is a great indicator of things you can improve going forward, in both fitness and diet.


Pan Pacific London is perfectly located for trips into central London, as well as being within walking distance of Shoreditch, Spitalfields and Brick Lane. Although it’s not the cheapest, it’s worth booking for a special treat for the swimming pool alone, or keep an eye on what packages they have on offer.

Prices start from £400 a night

Book a stay at Pan Pacific London here

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